We take your privacy seriously. If you’re unhappy with how we’ve handled your personal data, we want to hear from you.

Raising a concern helps us put things right and improve how we protect your information.

How to Contact Us

You can raise a concern in whatever way is easiest for you:

Email: [email protected]

Phone: 0300 373 1188

Post: Oxford Hospitals Charity, Wood Centre for Innovation, Quarry Road, Oxford, OX3 8SB

You do not need to use a specific form to raise a concern. If an email, phone call, letter, or conversation is easier for you, we will treat your concern in the same way.

You don’t need to use legal language or follow a formal process — just tell us what’s happened.

What Happens Next

When you contact us:

We’ll acknowledge your concern within 3–5 working days

We’ll look into the issue carefully and fairly

We’ll keep you updated on progress

We’ll provide a clear explanation of what we found and what we’re doing about it

If we need more information, we’ll explain why and support you through it.

What You Can Expect

We will always aim to:

• Listen and treat you with respect
• Handle your concern fairly and without delay
  
  
• Be open and transparent about the outcome
  
  
• Put things right where needed

Not Happy With the Outcome?

If you’re not satisfied with how we’ve handled your concern, you have the right to contact the Information Commissioner’s Office (ICO).

• www.ico.org.uk
• 0303 123 1113

We’d always encourage you to contact us first so we can try to resolve things.

Your Rights

You have rights over your personal data, including the right to access, correct, or request deletion of your information.

If your concern relates to one of these rights, we’ll make sure it’s handled properly.

Our Commitment

We don’t just resolve concerns — we learn from them. Your feedback helps us improve how we protect personal data and deliver our services.

Need help?

If you’re unsure whether something is a complaint, just get in touch — we’re here to help.

VIEW DATA PROTECTION COMPLAINTS POLICY 2026